This document outlines the Terms and Conditions for Cavirelona, a handbag brand based in Hong Kong. By accessing our platform or purchasing our products, you agree to be bound by the following terms. These terms are designed to ensure a transparent relationship between Cavirelona and our local clientele, operating strictly under the laws of Hong Kong and the Personal Data (Privacy) Ordinance (PDPO).
1. Scope of Operations
Cavirelona is a regional entity. We operate exclusively within the geographical boundaries of Hong Kong. We do not maintain international operations, nor do we offer shipping or services to individuals located outside of this territory. All transactions, logistics, and legal interpretations are confined to the jurisdiction of Hong Kong. By using this site, you represent that you are a resident of Hong Kong and are of legal age to enter into a binding contract.
2. Collection and Use of Personal Data
In accordance with the PDPO, Cavirelona is committed to protecting your privacy. We collect personal data such as your name, delivery address, and contact information only when it is essential for fulfilling your orders or improving our site functionality.
- Purpose of Collection: Data is used for order processing, logistics, and, with your consent, marketing updates.
- Data Security: We apply industry standard protocols to protect your information.
- Third Party Disclosure: We do not sell your data. We only share information with third party service providers, such as Google for analytical purposes or local couriers for delivery, to the extent necessary to perform their services.
3. Product Accuracy and Availability
We strive to display the colors and details of our handbags as accurately as possible. However, the visual representation depends on your monitor settings. We do not assure you that your display will reflect the exact hue of the physical product.
All handbags are subject to availability. We reserve the right to limit the quantities of any products we offer. Descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
4. Payment Terms: Cash on Delivery
To establish a foundation of trust, Cavirelona utilizes a Cash on Delivery (COD) model. This is currently the only payment mode available on our platform.
- Transparency: You pay only when the handbag reaches your doorstep.
- Security: This model removes the need for you to input sensitive credit card or digital payment information on our site, further protecting your fiscal data under PDPO principles.
- Obligation: By placing an order, you agree to have the total invoice amount ready in cash at the time of delivery.
5. Order Cancellation Clause
We understand that circumstances may change after an order is placed. However, our logistics process begins shortly after an order is confirmed.
- Cancellation Window: You may cancel your order only before it has been shipped.
- Timeline: As our internal processing and packaging phase takes 2 business days, you have this window to notify us of a cancellation.
- Post-Shipment: Once the handbag has been dispatched and handed over to our local courier, the order can no longer be cancelled. At that stage, you must follow the procedures outlined in our Return and Refund Policy after the item arrives.
- How to Cancel: To request a cancellation, you must email contact@cavirelona.com within the 2-business day window with your order details.
6. Shipping and Delivery Framework
Our shipping protocols are built for the Hong Kong market.
- Internal Processing: We require 2 business days for order validation and packaging.
- Transit Time: Deliveries generally take 1 to 2 business days once shipped.
- Total Timeline: Expect your order within 3 to 4 business days from the date of purchase.
- Cost: Shipping is entirely free for all addresses within Hong Kong.
- Accuracy: One must ensure a proper address is provided at checkout. Cavirelona is not liable for delays caused by incorrect address information.
7. Returns and Refunds
Our commitment to your satisfaction is reflected in our 30-day return window.
- Eligibility: Returns are accepted for damaged or wrong items.
- Zero Fees: We do not charge return or restocking fees.
- Pickup: We arrange a free pickup at your convenience.
- Inspection: We take 1 business day to inspect returned items.
- Refunds: Since we use COD, refunds are processed via bank transfer. We will request your bank details via email. Once provided, we process the refund within 1 business day, though it may take 8 to 10 business days to appear in your account.
8. Google Advertising Compliance
Our platform adheres to Google Ads policies to ensure a safe and transparent experience for users.
- Tracking: We use cookies and tracking tools to analyze site traffic and serve relevant ads.
- User Rights: You have the right to opt out of personalized advertising through your Google account settings.
- Transparency: These Terms and Conditions, alongside our Privacy and Shipping policies, provide the clarity required for Google’s merchant standards.
9. Prohibited Uses
You are prohibited from using the site or its content:
1. For any unlawful purpose.
2. To solicit others to perform or participate in any unlawful acts.
3. To violate any international or local Hong Kong regulations and laws.
4. To infringe upon or violate our intellectual property rights.
5. To submit false or fake information.
We reserve the right to terminate your use of the service for violating any of these prohibited uses.
10. Limitation of Liability
Cavirelona shall not be liable for any injury, loss, claim, or any direct or indirect damages of any kind arising from your use of any of our products. Our liability is limited to the maximum extent permitted by Hong Kong law. We do not assure that the use of our service will be uninterrupted or error-free.
11. Indemnification
You agree to indemnify and hold Cavirelona harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of a third party.
12. Severability
In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. This determination shall not affect the validity and enforceability of any other remaining provisions.
13. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from the use of this site or our products will be resolved within the courts of Hong Kong.
14. Changes to Terms
You can review the current version of the Terms and Conditions at any time at this page. We reserve the right to update, change, or replace any part of these terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
15. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Cavirelona
Location: Hong Kong
Email: contact@cavirelona.com